COMPREHENDING THE CUSTOMER EFFORT SCORE (CES)

The Customer Effort Score also known as CES, is a valuable metric in customer satisfaction. It evaluates how much effort customers put forth when engaging with your business. A high CES points to that customers encounter minimal hurdles when dealing with your brand. Conversely, a low CES signals areas where the customer journey requires improvemen

Want to spark user engagement and enhance your audience's experience? Gamification is the secret sauce! By implementing game-like elements into your platform, you can drive participation and build a more engaging environment. Here are 5 proven gamification strategies that will maximize your results: {Points and Badges: Reward user actions with poi